Close ties with individual shareholders

visuel_equipe_dediee_valide_par_client_20170130-cropped.jpg visuel_equipe_dediee_valide_par_client_20170130-cropped.jpg

At Total, we are proud of the strong relationship we have with our 450,000 individual shareholders. We organise meetings, provide practical information, explain our businesses and strategy and arrange personalized support: we strive to make your life easier as a shareholder and to help you make the most of your investment. Find out how!

A team dedicated to serving you

Do you have questions about Total shares, the dividend, types of ownership or tax-related matters? Do you want to take part in the meetings or events we organise for you, or obtain further details on the Group's news? Our individual shareholder relations department is here to help.
You can contact us Monday to Friday, 9am to 12.30pm and 1.30 pm to 5.30pm:
  • by telephone:
    • in France, by calling this number (free from a fixed line)
    • from abroad:
      - Belgium: +32 (0)2 288 3309
      - Germany: +49 30 2027 7700
      - United Kingdom: +44 (0)20 7719 6084
      - United States: +1 713 483 5070
      - Other countries: please dial +33 (0)1 47 44 24 02
  • by Fax : +33 (0)1 47 44 20 14
  • by post at the following address:
    • TOTAL S.A.
      Service Relations actionnaires individuels
      2, place Jean Millier
      Arche Nord – Coupole / Regnault
      92078 Paris La Défense Cedex
  • by email:, or by completing this form.

Awards and certifications: recognition for a high quality service

We are the only CAC 40 company whose individual shareholder relations department has ISO 9001 certification. This means you can be sure we are doing everything possible to provide you with the best possible quality of service every day.


Total was awarded the "Palme" of the Communication during the presentation of the 2017 "Palmes d'Or" by young shareholders

EDHEC Business School and French federation of individual shareholders and investment clubs (F2iC) awarded Total the "Palme" of the Communication on July 4, 2017, that recognizes the CAC40 and Next20 company with the most relevant communication tools, according to a student jury.
Total received this prize because of its efforts to adapt its communication to the young shareholders and the development of specific tools dedicated to them.

December 1st, 2016, the French magazine Le Revenu awarded its Shareholders’ Relations Trophies to CAC 40 and SBF 120 companies.

Total was awarded the Gold Trophy of the best Shareholders’ Meeting of the CAC 40 companies as well as the Super Gold Trophy of the Shareholders' Relations of the CAC 40 companies.

During the same event, Total was awarded the Gold Trophy of the best Shareholders’ Meeting of the CAC 40 companies.

AGEFI Governance Awards 2016

The bronze governance prize for shareholder democracy, information transparency and communication quality was awarded to Total as part of AGEFI Governance Awards 2016 during a ceremony that was held at Grand Hotel Intercontinental, Paris, on September 20.
Investor Awards 2015: Total gets the "Communication prize"
For the second time in a row, Total has been awarded Boursorama Communication Investor Award. Institutional and private investors have expressed through that they felt Total was the listed company with the best communication towards them. We feel this prize is a recognition of our commitment to bringing accurate information to our shareholders and to meeting with them as often as possible.
Le Revenu 2014 Trophies: Total’s Shareholder Relations Department receives the Gold Trophy
On December 1st, French news corporation Le Revenu awarded its Shareholders’ Relations Trophies to SBF120 companies. Total’s Shareholder Relations Department was awarded the Gold Trophy. Our Group also received a Silver award encompassing the quality of its Shareholder Relations Department, its corporate website, and its Shareholders’ Meeting. These trophies reiterate our commitment to bringing the best service to our private investors.
Investor Awards 2014 : Total gets the "Communication prize"
We are proud to announce that we have been awarded the 2014 Communication Investor Award. We received the award from Boursorama and Morningstar during a ceremony that was held at Espace Valois, Paris, on November 27. 25,000 investors, both institutional and private, had expressed their opinion about their favorite companies, and they recognized Total as the listed corporation with the best communication towards them.


In 2012, as part of our ongoing efforts to enhance the quality of our information and our relations with individual shareholders, we set up our Shareholders' e-Advisory Committee. The aim is to facilitate regular and in-depth discussions between members of the Committee and the individual shareholder relations team on various subjects (Group news, improving communication media and digital tools, events organised by Total etc.). Members communicate via an online platform and in face-to-face meetings.
The Shareholders' e-Advisory Committee has 20 permanent members, all of whom are shareholders and members of our Shareholders' Club, and it represents our European individual shareholder base in a balanced way. A quarter of the Committee's members are replaced every year via a targeted recruitment campaign.


Total's Shareholders' e-Advisory Committee welcomes new members every year. New members are selected from Shareholders' Club members on the basis of their motivation and representativeness but also their ability to help us communicate in an innovative way.
The recruitment campaign usually takes place at the end of the year.

Also on