Welcome to the http://www.total.com/ web site (hereinafter referred to as the “Web site"). By connecting to our Web site you acknowledge you have read, understood and accepted without limitation or reservation these General Terms and Conditions of Use and our Personal Data Protection Policy. Please note that if you visit other Total sites, different general terms and conditions and policies concerning personal data protection apply to these sites. We recommend that you read their legal notices carefully.

1. Identity

Company publishing the Web site TOTAL S.A.
Corporation company under French law, with a share capital of 5 914 832 865 euros, whose head office is located at: 2 place Jean Millier – La Défense 6 - 92 400 Courbevoie - France
Listed in the RCS Nanterre Trade and Companies Register under No.542 051 180.

VAT No.: FR 59 542 051 180
E-mail : contact form
Telephone: +33 1 47 44 60 00
Publication director: Corporate Communication Department

Technical design and development of the Internet site:

Vivaki Communications, taking its trade name « Digitas France »
Limited Liability Company, with a share capital of 654 954,90 Euros, whose head office is located at: 36-40 rue Raspail, 92300 Levallois Perret
Listed in the RCS Nanterre Trade and Companies Register under No.403 578 198
Telephone : +33 1 49 68 12 12

Hosting of the Internet site:

Atos Wordline,
Simplified joint-stock company under French law, with a share capital of 78.804.599,61 euros, whose head office is located at : River Ouest – 80 quai Voltaire – 95877 Bezons,
Listed in the RCS Pontoise Trade and Companies Register under No. 378 901 946
Telephone: +33 1 34 34 95 95

The companies in the Total group to which the company publishing the Web site belongs, its directly or indirectly owned subsidiaries, have their own legal existence and independent legal status. However, for this Web site the terms “Company” or “we/us” are used to refer to the company publishing the Web site or its directly or indirectly owned subsidiaries.

2. Information about activities

The Company has posted this Web site on line to present to you its activities and provide you with information and recommendations relating to its activities or your interests. The Company may modify the information stored in this Web site concerning its activities at any time and without prior notice. This information is provided as general information without any guarantees that is fit for any specific purpose.

3. Intellectual property

3.a. All information or documents (text, animated or static images, databases, sounds, photographs, know-how or cited products) stored in the Web site as well as all factors created for the Web site and its general structure are either the property of the Company or its directly or indirectly owned subsidiaries or are subject to rights to use, duplicate or represent which have been granted to such. Said information, documents and items are subject to laws protecting copyright insofar as they have been made available to the public via this Web site. No licence or any right other than to view the Web site has been granted to any party with regard to intellectual property rights. Duplication of Web site documents is authorised solely as information for personal and private usage. Any duplication or usage of copies made for other purposes is formally prohibited and subject to prior and formal authorisation by the Company. In all cases, authorised duplication of information stored in this Web site must cite the source and make adequate property references.

3.b. Distinguishing signs. Unless otherwise stipulated, company names, logotypes, products and brands quoted in the Web site are the property of the Company. They may not be used without prior written authorisation from the Company. 3.c. Databases. Any databases made available to you are the property of the Company which is the producer of databases. You are forbidden to extract or reuse a substantial qualitative or quantitative proportion of the databases including for private purpose.

4 Undertakings of the user

4.a. Each visitor of the Web site providing information grants the Company all transferable rights concerning said information and authorises the Company to make use of such. The information thus provided by visitors shall be deemed not confidential. However, the information provided is personal data as defined by the French Data processing and privacy law dated 6 January 1978, which means we undertake to process said information in accordance with our Personal Data Protection Policy which applies to this Web site.

4.b. Each visitor of this Web site also certifies that s/he complies with these measures and current laws and in particular:

- Has the ability and means required to access the Web site and use it
- Has verified that the IT configuration used does not contain any virus and that it is in full working order
- Grants the Company and partners where applicable a right to use the information provided (other than data of a personal nature)
- Must keep confidential and is consequently liable for the use and security of access codes and passwords which the Company may send you to access specific sections. The Company reserves the right to suspend your access to the Web site in the event of fraudulent use or attempts at fraudulent use of said access.

5. Hypertext links

5.a. Activation of links. The Company formally declines any liability as to the content of web sites to which it provides links. Said links are offered to users of this Web site as a service. Please consult the general terms and conditions and the personal data protection policy for the web sites in order to understand their practice. The decision to use links is taken solely by the Web site users. We may modify or delete a link on our Web site at any moment.

5.b. Link authorisation. If you wish to create a hypertext link to this Web site, you must obtain prior written authorisation from the Company using the contact details stipulated at the end of this document.

6. Formal notice

6.a. The information and recommendations (herein after referred to as “Information”) available on this www (World Wide Web) server are provided in good faith.

This Information is considered correct at the moment at which you take notice of it. However, the Company neither represents nor guarantees the comprehensiveness or accuracy of said Information. You fully incur the risks arising from your reliance on the Information. The Information is provided on the condition that you or any other person receiving such can determine its interest for a specific purpose before use. Under no circumstances will the Company accept liability for injury arising from reliance on the said Information, its use or use of a product to which it refers.

Said Information shall not be deemed a recommendation to use information, products, procedures, equipment or formulae contravening a patent, copyright or registered trade mark. The Company declines any explicit or implicit liability in the event that use of said Information contravenes a patent, copyright or registered trade mark.

The Company (publishing the Web site and all directly or indirectly owned subsidiaries) categorically rejects any and all interpretation which may assimilate the content of its websites to purchase offers or incitements to acquire shares or other listed or unlisted negotiable securities for TOTAL S.A. and/or one or another of its directly or indirectly owned subsidiaries.

No explicit or implicit guarantee is given regarding the commercial nature of the Information provided or its suitability for a given purpose as well as the products to which said Information refers to.

Under no circumstances does the Company undertake to update or correct the Information broadcasted on the Internet or its web servers. Similarly, the Company reserves the right to amend or correct the content of its web sites at any time without prior notification.

6.b.The documents presented in this Web site may contain forecasts concerning the financial position, operating results, activities and industrial strategy of the Company. More specifically, the use of expressions such as “plans”, “expects” and any declarations concerning the objectives of management in the Company, estimates and objectives concerning production and trends with regard to operating results are projections. Said forecasts are based on hypotheses which may be inaccurate or contingent on risk factors such as fluctuations in exchange rates, the price of oil products, the ability to ensure cost reductions without untoward disruption of operations, considerations arising from ecological regulations and economic and financial conditions in general documents.

The Company (publishing the Web site and all directly or indirectly owned subsidiaries) does not undertake and is not required to update or revise its forecasts, in particular as a result of new information or subsequent events or other factors. Additional information concerning factors which may have an effect on the financial results of the group to which the Company belongs may be consulted in documentation filed with the French Autorité des marchés financiers (AMF) and the American Securities and Exchange Commission (SEC).

6.c. The Company does not guarantee that the Web site will operate without interruption or that the servers ensuring access to it operate and/or the third party sites to which hypertext links refer do not contain virus.

7. Updates of terms and conditions of use of the Web site and applicable law

The Company may update these Conditions of Use of the Web site at any time. Consequently, you are invited regularly to refer to the latest Conditions of Use in effect. These general conditions of use of the Web site are subject to French law and shall be referred to French courts.

8. Contact details

For all questions concerning conditions of use of the Web site, please contact us by the contact form or by post at the following address:

TOTAL S.A.
2. place Jean Millier
La Défense 6
92 078 Paris La Défense Cedex

Department / service name: Corporate Communication Department

9. Credits

Pierre Adenis, Kjetil Alsvik, Vincent Baillais, Michel Berget, Bernard Blaise, John Borowski, Patrick Boulen, Pascal Carrier, Michel Clinckemaille, Thierry Cron, William Daniels, Stéphane de Bourgies, Georges de Kinder, Marc Didier, Jean-Pascal Donnot, Marco Dufour, Raphael Dunand, Patrick Durand, Etienne Follet, Gilles Gauret, Thierry Gonzalez, Jacques Graf, Christophe Gruault, Ji Guoqiang, Tom Haga, Jeff Jones, Gaël Kerbaol, Michel Labelle, François Lacour, Gilles Leimdorfer, Laurence Lemaire, Christophe Lepetit, Peter Livermore, Mathieu Lombard, Eric Miller, Marc Pallardy, Laurent Pascal, Guillaume Perrin, Adrien Peyre, Claude Pirotte, Vincent Rackelboom, Pierre-Emmanuel Rastoin, A.Razimbaud, Patrick Redonnet, Mark Richards, Serge Rivoallon, Olivier Robinet, Marc Roussel, Philippe Schaff , Karsten Thielker, Wim Van Nueten, Ryoji Wasaka, Franck Yang, Christian Zaber, Laurent Zylberman.

© Total - Agip KCO
© Total – Altivue
© Total - AREVA/Taillat Jean-Marie
© Total – EURONAV
© Total – IMAGEFORUM
© Total - Leren Eiliv, STATOIL
© Afnor
© Total/Arkema
© Créocéan
© CNRS
© FOTOLIA
© Opéra National de Bordeaux
© PHOVOIR
© Renault
© TroisCube

Personal Data Protection Policy

Welcome to the http://www.total.com web site (hereinafter referred to as the “Web site"). By connecting to the Web site you acknowledge you have read, understood and accepted the Personal Data Protection Policy (herein after referred to as the “Policy”) without limitation or reservation along with our General Terms and Conditions of Use. Please note that other general terms and conditions and personal data protection policies apply to our other sites. We recommend that you read them carefully.

This Policy is intended to inform you of the rights and freedoms you can exercise with regard to our use of your personal data. It also describes the measures we have implemented to protect them.

TOTAL S.A. is responsible for processing personal data concerning the management of the Web site. Said processing is implemented in accordance with French law No. 78-17 dated 6 January 1978 concerning data processing and privacy and has been covered by previous formalities.

1. Purpose of processing and types of data collected

When visiting the Web site you may provide us with personal data such as your surname and first name, in order to benefit from the services offered.

We can in particular collect some of your personal data for external communication purposes such as answering your requests for information and better understanding your expectations. In our on-line forms, compulsory fields are marked with an asterisk. If you do not answer the compulsory questions we will not be able to provide you with the requested service(s).

Your personal data are not subsequently processed in any manner that is incompatible with the purpose described above or in the collection forms. They are only stored for the requisite amount of time needed to fulfil these purposes.

2. Data recipients

Your personal data may be disclosed solely to specific departments tasked with processing or subsidiaries directly or indirectly owned or to specific partners, independent distributors or sub-contractors for analysis and survey purposes.

Furthermore, if you submit a comment intended to be posted on line, we may publish some of your personal data on the Internet site. Given the characteristics of the Internet, i.e., free capture of broadcast information and the difficulty, or even the impossibility, of monitoring usage by third parties, we inform you that you can stop such distribution by contacting us, as indicated in article 5 below.

TOTAL S.A. does not transfer personal data outside the European Economic Area for Web site activities unless otherwise expressly stated.

3. Security and confidentiality of your data

TOTAL S.A. implements the appropriate measures to ensure the security and confidentiality of your personal data and in particular to prevent them from being altered, damaged or accessed by unauthorised third parties.

4. Management of cookies

When you visit the Web site, the Company may install a ‘cookie’ in your computer. A cookie is a file that records information concerning your browsing of the Web site from that computer (e.g. visited pages, date and time of browsing, viewed links) and will facilitate your visits by making it easier and faster for you to identify yourself to access your target pages. You can delete cookies installed on your computer at any time and prevent new cookies being saved and receive notification before installation of a new cookie by configuring your browser software. Please refer to the help section of your browser software for more information on how to activate and deactivate these functions. Please note that you may not benefit from some of our services if you uninstall a cookie or prevent cookies from being installed on your machine.

5. Your rights

In accordance with the stipulations of French law dated 6 January 1978, you have a right to access, query, modify, rectify or delete your personal data. You can obtain disclosure of your personal data in a usable format. You can also object to the processing and circulation of your personal data. The company reserves the right to reject any request it deems inappropriate. In accordance with current statutes, you have a right of formal consent to sales canvassing via e-mail, fax or automatic caller.

If you wish to exercise these rights or obtain other information, please send your request by the contact form or by post at the following address:

TOTAL S.A.
2. place Jean Millier
La Défense 6
92 078 Paris La Défense Cedex

Department / service name: Corporate Communication Department