Protocols

Total’s reporting procedures consist of:

• for environmental indicators, a Group reporting procedure, together with specific instructions for the Branches;
• for industrial safety indicators, the Corporate Guidance on Event and Statistical Reporting;
• for social indicators, a practical handbook entitled “Corporate Social Reporting Protocol and Method”.

These handbooks are available to all Total subsidiaries. Abridged versions of the environmental and social reporting handbooks can be downloaded from the Total web site (Publications). The complete versions can be consulted at corporate headquarters, in the relevant departments.

Scope

In 2011, environmental reporting covered all activities, sites and industrial assets in which Total, directly or through one of its subsidiaries, is operator (either operates or contractually manages the operations) in Upstream, Downstream and Chemicals at December 31st 2011. A total of 97% of sites is covered by the reporting process. Equity GHG emissions are the only indicators which are published on the “equity” perimeter. This perimeter, which is different to the “operated domain” mentioned earlier, includes all the assets in which Total has a financial interest with rights over all or part of the production (financial interest without operational responsibility nor rights on all or part of the production do not lead to the incorporation of GHG emissions).

Safety reporting covers all Total employees, as well as employees of contractors with a specific volume of work at Group-operated sites or under contract to Total. Each site submits its safety reporting to the relevant business unit. The data is then consolidated at the business level and every month at the corporate level. In 2011, the Group safety reporting scope covered 472 million hours worked, equivalent to around 278 000 people.

Social reporting is based on two resources – the Global Workforce Analysis and the Worldwide Human Resources Survey (WHRS).

The Global Workforce Analysis is conducted twice a year, on June 30th and December 31st, in all fully consolidated companies owned 50% or more and consolidated by global integration included in the Regristration Document. The survey mainly covers worldwide workforces, hiring under permanent and fixed-term contracts (and their non French equivalents), nationality, and employee hires and departures. This survey produces a breakdown of the workforce by gender, category (managers and other employees), age and nationality.

The Worldwide Human Resources Survey is an annual survey which comprises approximately 100 indicators in addition to those used in the Global Workforce Analysis. The indicators are selected in cooperation with the businesses and cover major components of the Group human resources policy, such as mobility, career management, training, employee dialogue, Code of conduct application, health, compensation, retirement benefits and insurance. The survey covers a representative sample of the consolidated perimeter. The data published in this report cover the data from the most recent survey, carried out in December 2011 and January 2012; 124 companies representing 77% of the consolidated Group workforce, operating in 51 countries, replied to the survey. Both surveys are conducted using the same information system introduced at end-2003, and undergo similar internal control and validation processes.

Consolidation method

In these scopes, industrial safety and social data are fully consolidated. Environmental indicators consolidate 100% of the emissions of Group operated sites for the “operated” indicators. Greenhouse Gas emissions are also published in equity share, that is the consolidation of the Group part of emissions for all assets in which the Group has a financial interest or rights to production.

Changes in scope

For social and environmental indicators, the indicators are calculated on the basis of the perimeter of the Group on 31st December 2011. For safety indicators, acquisitions are taken into account as soon as possible and at the latest on 1st January of the following year, and divestments are taken into account the month following their effective date of application. As of 2011, Environmental data is published on a current perimeter, not on a constant perimeter as was the case previously. Restatement of previous years published data is now limited to changes of methodology in order to ensure consistency of data.

Principles

Indicator selection and relevance

The data published on this website are intended to inform stakeholders about Total’s corporate social responsibility performance for the year in question.

The data published in this report are intended to inform stakeholders about Total’s corporate social responsibility performance for the year in question. The environmental indicators include corporate performance indicators in line with the IPIECA reporting guidance, updated in 2010. The indicators have been selected in order to track:

• Total’s commitments and policies (safety management systems, environmental management systems, etc.).
• Performance relative to Total’s principal challenges and impacts.
• The effects of Total’s social policies.
• Legislative and regulatory obligations (French commercial law, such as modified in 2010 by article 225 of the Grenelle II law).

Terminology used in social reporting

Outside of France, management staff (cadre) refers to any employee whose job level is the equivalent of 300 or more Hay points. Permanent Contracts correspond to contrats à durée indéterminée (CDI) and Fixed-term contracts to contrats à durée determine (CDD), according to the terminology used in the social reporting.
Managed scope: all subsidiaries in which one or more Group companies own a stake of 50% or more, or 510 companies in 132 countries.
Consolidated scope: all subsidiaries fully consolidated as in the Registration Document, or 356 companies in 106 countries.

Methods

The methods may be adjusted to reflect the diversity of Total’s activities, recent integration of subsidiaries, lack of regulations or standardised international definitions, practical procedures for collecting data, or changes in methods.

Continuous improvement of processes

In 2011, the Group prepared itself for the application of article 225 of the Grenelle II law of 12th July 2010, on the basis of the most recent draft decree available dated September 2011. Several new indicators have been created in response to the 42 different social, environmental and societal information categories outlined in the decree. The corresponding information has been published in the Group Reference Document (chapter 12). The Environmental data has been published with current perimeter and constant methodology.

Consolidation and internal controls

Environmental, social and industrial safety data are consolidated and checked by each business unit and business, and then at corporate level. Data pertaining to certain specific indicators are calculated directly by the businesses. These processes undergo regular internal audits.

External Verification

For the seventh consecutive year, Total elected to have its main environmental and social performance indicators audited. These indicators are identified by the symbol "A" in the 2011 Society and Environment Report overview of indicators. The scope of verification has been extended in 2011 to the 42 quantitative and/or qualitative information categories outlined in the draft decree of the article 225 of the Grenelle II law. The external verification is performed at Group and business levels, as well as in a sample of business units in and outside France, selected each year in line with their relative contribution to the Group totals, previous years’ results and a risk analysis. The auditor’s independence is defined by legislation and the professions’ Rules of Professional Conduct and / or a committee of impartiality. The units with the largest workforces and that contribute significantly to environmental indicators have been audited several times since 2005.

Details of certain indicators

Environnmental Indicators

Personnel dedicated to the environment : It is a matter of identifying the persons in charge of the environment in the HSE departments of the sites, and if any, the staff of research centres working on this theme, the laboratories of sites (for environmental analysis), effluent liquid and gaseous emission processing departments, the department responsible for the management (and possibly internal processing) of waste, departments and entities charged with rehabilitation of sites.

ISO Sites : sites covered by an ISO 14001 certificate that is valid, some certificates covering several sites.

Important Sites for the environment: A site is declared important for the environment in year N if, in the list of major contributors to emissions of the year N-1 of a branch (GHG, SO2, NOx, freshwater withdrawals excluding once-through) it participates in the first 90%. Those sites whose four indicators are all below the following minimum threshold are excluded: Greenhouse gases 250kt/year, SO2 300t/year, NOx 500t/year, freshwater withdrawals excluding once-through 500k m3/year.

Fresh water: water whose salinity is below 1,5 g/l.

HC Spills: spills with a volume greater than 1 baril (159 litres) are counted. These are accidental spills of which at least part of the volume spilt reaches the natural environment (including non-waterproof ground). Spills resulting from sabotage or malicious acts are included. Spills which remain in a confined watertight containment system are excluded.

Waste: Drilling debris, mining cuttings or soil polluted by inactive sites are not counted as waste. In contrast, the contaminated soil excavated and removed from active sites to be treated externally is counted as waste.

GHG: The 6 gases of the Kyoto protocol are counted, which are CO2, CH4, N2O, HFCs, PFCs and SF6, with their respective GWP (Global Warming Potential) as described by the 1995 GIEC report.

GHG scope 2: The emission factors applied are world averages, of 3,2 Mt CO2eq/Mtep for steam, and of 0,4 tCO2eq/MWh for electricity. This reporting is only applicable to the operated perimeter.

GHG in equity share: GHG emissions of non significant assets are excluded, for which the Group equity share is less than 10% and whose emissions in Group share are less than 50 ktCO2eq/year.

Flaring of associated gas: this indicator was published in energy equivalent (Mtep) until 2010. It has been decided to publish from 2011 onwards the volume of gas flared daily, in Mm3/d. The correlation between the two is linked to the calorific value of the flared gas – as an order of magnitude it was 2.6 Mm3/d per MTep/year in 2011 and 2.7 Mm3/d per MTep/year in 2010.

Material loss rate: This rate corresponds to the net sum of materials extracted or consumed which are neither auto-consumed energy nor sold to a client, divided by the sum of transformed material.