Measures inspired by all the principles of the Global Compact

Management’s ongoing commitment to the process

• The Chairman of the Ethics Committee presented the 2010 annual review to the Executive Committee, followed by the Board of Directors, in early 2011.

Ongoing implementation

• Each year, the Ethics Committee takes part inmore than 30 management meetings, business seminars and training sessions. Alongside Université Total, the Committee also organized 5 seminars dedicated to ethics within the Group in such countries as Argentina, Belgium, Canada, China, France, Nigeria and South Africa, etc.

Ongoing management

• In 2010, ethical assessments of eight affiliates and one investment project were carried out with GoodCorporation. Since  2009, we can report that more than 60% of ethical values systems are operating satisfactorily, 25% to 30% indicate room for improvement and 10 to 15% are in need of strengthening.
• The Committee also handled 34 referrals directly and responded to 39 requests for advice, especially regarding interpersonal relations and integrity issues.

Additional information

Our Ethics process

Measures related to human rights and work standards

Management’s ongoing commitment to the process

“Respecting Human Rights in our activities remains a key requirement for us, working as we do in over a hundred countries, against varied, often challenging, cultural and political backdrops.
It is therefore natural that Human Rights are one of the foundations of the common values that underpin our Group’s identity and our ethical commitments everywhere we operate.” (Christophe de Margerie, June 2011, Introduction to the Human Rights Internal Guide)

Ongoing implementation 

• In 2008, a Compliance and Corporate Social Responsibility Department was created within Corporate Legal Affairs, notably comprised of legal specialists in the area of Human Rights;
• In connection with the 60th anniversary of the Universal Declaration of Human Rights, an internal awareness campaign was carried out at our main Paris offices which included the distribution of information brochures and the signature of a "CEO Statement" on the Global Compact by the Group's CEO;
• Presentations on our Ethics Process (approximately 40 annual presentations including dedicated seminars) were made to heighten our employees’ awareness of human rights and of the procedures implemented within the Group;
• In 2009, an assessment tool on the compliance of the Group's activities with human rights standards was created and tested in Angola in partnership with the Danish Institute for Human Rights. In 2010, it was implemented a second time in South Africa.
• In 2011, a Human Rights Internal Guide was designed to provide employees with support and guidance about human rights.
  

Ongoing management

• Human rights included in the guidelines for ethical evaluations that are carried out annually (8 affiliates and 1 investment project assessed in 2010);
• Training of Group employees on human rights during worldwide sessions;
• Strengthening human rights policies and, in particular, the VPSHRs in the subsidiaries that are exposed to risks related to security;
• Making three special presentations related to VPSHRs;
• Following an agreement between the government of Angola and Total, opening 4 high schools dedicated to excellence providing complementary courses in sciences and in foreign languages.
• Joining the Global Business Initiative on Human Rights, an association of companies from different business sectors and countries intended to promote human rights and share good practices;
• Participation in the work of the Global Compact Human Rights Working Group, the Global Compact new platform LEAD and the United Nations Special Representative of the Secretary General on the issue of human rights and transnational corporations.
• Total’s commitment for advancing equality between women and men by signing, in 2010, the Women's Empowerment Principles –Equality Means Business defined by the United Nations Global Compact.
  

Additional information

Human Rights Our Ethics Process Human Resources Working for shared development Total in Sudan Total in Burma

Environmental related actions

Our Integrity Process

Management’s ongoing commitment to the process

“[…] Our commitment to integrity requires each of us to play an active role in ensuring that we all behave in an exemplary manner. That’s why we have published a Code of Conduct and made integrity the lynchpin of our business principles. Meeting our goal of ‘integrity towards the company and in our business relationships’ means rejecting all forms of corruption, avoiding conflicts of interest and insider dealing, and protecting our assets and resources. (...) I know that I can count on your vigilance and your personal involvement in this process, which is critically important for our Group’s business efficiency and sustainable growth.”
(Christophe de Margerie, Chief Executive Officer, Introduction to the Business Integrity Guide, May 2008)

Ongoing implementation

• In 2009, approval by the Executive Committee of a corruption prevention policy and a Compliance Program. . It  is supported by a dedicated organization, official Policies and Procedures (Anti-Corruption Compliance Directive and its associated procedures), as well as a program of sensitizing and training employees ;
  
• In 2011, approval by the Executive Committee of the Business Integrity Policy and Program to reinforce fraud and corruption prevention. It is supported by a dedicated organization and the Group Directive Guidelines to be followed in case of fraud incidents ;
• To strengthen the application of the integrity principles contained in the Code of Conduct, a Business Integrity Guide is associated with it. While illustrating concrete examples of potential risky situations in our business relations, it restates Total's position in the areas of corruption, fraud and conflicts of interests. Since it has been introduced in March 2008, nearly 50,000 copies were distributed;
• Reminding employees of the need to be vigilant with respect to integrity and anti-corruption at all presentations made as part of the Ethics process (more than 30 annual presentations and the dedicated seminars, bringing together approximately 2500 Total senior executives);
• E-learning anti-corruption available in 11 languages to increase knowledge of corruption risks and prevention procedures.
• Contributing to the UNGC Working Group on Anti-corruption to draft the Reporting Guidance on the 10th Principles Against Corruption in 2009 and the Guide for customers and suppliers to fight corruption in the supply chain in 2010. 

Ongoing management

• Vigilance with respect to corruption risks is incorporated into internal control procedures (approximately 200 audits completed each year).
• Corruption risks are integrated into the reference benchmark for the ethical assessments performed each year (8 affiliates and 1 investment project assessed in 2010).
• An antitrust compliance survey was conducted in 2008 based on a questionnaire sent out to all the Group’s divisions. Answers to this survey notably show that, in 2008, more than 4,500 Group employees were provided training as part of the compliance programs, either collectively during dedicated seminars or individually through "e-learning" courses. Furthermore, since the roll-out of a system of letters of commitment in 2007, nearly 7,400 letters (4,587 from the Chemicals Division and 2,795 from the Refining and Marketing Division) have been signed by employees of the Group companies.