In addition to SMS deployment and the emphasis on the quality of the reception given to drivers at fuel depots, Total France began appointing delivery safety inspectors in 2002 to implement the safety improvement program in day-to-day operations. For example, these inspectors conduct safe behavior dialogues with drivers, and also inspect the vehicles.

Driss Hamdaoui,
Delivery Safety Inspector, Marketing France

" Safe behavior dialogues with drivers are critical to safety management and are based on observing tasks performed during truck loading at the depot or unloading at the service station. We comment on unsafe actions by the driver or on high-risk situations. We also bring up positive points. Once the conversation is over, we draw conclusions in terms of the lessons we can learn with regard to either the driver or the activity itself. We can implement immediate corrective measures and prevention initiatives.
The drivers find these conversations very helpful. The managers of the carriers involved are also very interested in what we’re trying to do, and some have actually started to develop their own internal procedures."