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: Indicator covered
: Indicator partly covered
: Indicator not tracked or not disclosed
: Not applicable
| Employment |
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LA1 |
Total workforce by employment type, employment contract, and region. |
- Stakeholders - Indicators |
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LA2 |
Total number and rate of employee turnover by age group, gender, and region. |
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LA3 |
Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. |
- Stakeholders |
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| Labor/Management Relations |
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LA4 |
Percentage of employees covered by collective bargaining agreements. |
- Employee dialogue - Indicators |
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LA5 |
Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. |
- Employee dialogue - Indicators |
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| Occupational Health and Safety |
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LA6 |
Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs. |
- Safety - Health - Indicators |
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LA7 |
Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. |
- Safety - Health - Indicators |
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LA8 |
Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. |
- Safety - Health - Indicators - Total in China |
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LA9 |
Health and safety topics covered in formal agreements with trade unions. |
- Safety - Health - Indicators |
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| Training and Education |
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LA10 |
Average hours of training per year per employee by employee category. |
- Training and Education - Indicators |
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LA11 |
Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. |
- Training and Education - Indicators |
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LA12 |
Percentage of employees receiving regular performance and career development reviews. |
- Training and Education - Indicators |
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| Diversity and Equal Opportunity |
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LA13 |
Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. |
- Diversity and equal opportunities - Indicators |
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LA14 |
Ratio of basic salary of men to women by employee category. |
- Registration Document - Indicators |
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Human Rights - Performance Indicator
Society - Performance Indicator
Product Responsibility - Performance Indicator
| Customer Health and Safety |
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PR1 |
Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. |
- Health and Products - Managing the risks related to our products - Indicators |
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PR2 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. |
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| Product and Service Labeling |
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PR3 |
Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. |
- Health and Products - Managing the risks related to our products - Indicators |
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PR4 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. |
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PR5 |
Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. |
- Health and Products |
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| MARKETING COMMUNICATIONS |
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PR6 |
Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. |
- Health and Products
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PR7 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes. |
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| CUSTOMER PRIVACY |
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PR8 |
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. |
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| COMPLIANCE |
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PR9 |
Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. |
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