Sharing our safety culture

Jubail refinery in Saudi Arabia (Satorp). Raffinerie de Jubail, en Arabie Saoudite, Satorp.

At Total, safety is more than just a priority. It's a core value and the basis of our strategy. Our ambition is to be recognized as the benchmark for safety in our industry. To achieve this ambition, we have taken steps to ensure that safety is an integral part of our processes and guides our everyday actions. Safety is a core value that we want everyone to share, from managers and employees to partner companies and local stakeholders.

Why it matters

Because the energy industry is inherently exposed to numerous risks, we are championing safety as our highest value. Not only do we consider safety to be a vital issue; we also recognize that safety guarantees the sustainable growth of our operations.

It would be impossible to continue operating in our host regions without the trust and support of States, civil society and local populations. To earn their trust, we need to above all demonstrate our ability to explore for, process and distribute energy safely.

Our goal: to be recognized as the benchmark for safety in our industry

Because safety is one of our Group's core values, our ambition is applied at all levels. From occupational safety to process and transportation safety, it concerns our own employees, as well as those of our partners.

The efforts we have been making for many years now and our cumulative experience have produced positive results. For over 10 years, the number of injuries recorded per million hours worked (TRIR) and the number of injuries leading to lost time (LTIR) have continued to decline and we are now ranked on par with the best performing oil and gas majors.

58%
decline in the total recordable injury rate (TRIR1) over the past 5 years
1 TRIR: total recordable injury rate, expressed by the number of injuries recorded per million hours worked.
98%
of subcontracted carriers2 were inspected between 2012-2015
2 in Africa and the Middle East.
More than 20%
of training given each year addresses HSEQ3-related topics
3 HSEQ: Health, Safety, Environment, Quality.


These results are encouraging, but we want to go even further and be recognized as the benchmark for safety in our industry. This is why we've set an ambitious goal of zero fatal accidents.

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We owe it to our stakeholders to provide a safe work environment, but we owe it first to ourselves and our employees, as well as to those of our partner companies. Our ability to operate safely and reliably all over the world is the foundation of our operational excellence and business performance.

Patrick Pouyanné
Chairman and Chief Executive Officer

Our methodology: get everyone involved

Our ambitions and objectives only have meaning if everyone shares them. To instill our safety culture, we have prepared a shared set of 12 Golden Rules. A product of many different learning experiences, these rules strengthen prevention and safety measures in the workplace.

To operate in a truly safe environment, everyone must fully embrace these rules and make the related behaviors a natural part of their daily work. With this in mind, we focus on three key levers:

  • Our employees’ personal commitment. Our employees' involvement and experience are essential since safety starts with their accountability. We encourage employees to systematically report any incidents or anomalies that they may witness. To symbolize this principle and make it easier to implement, we have created the "Stop Card" so that every member of the company can step in to prevent safety hazards, identify improvement drivers and facilitate experience sharing.
  • Our management team’s commitment. Personal involvement should be supported by the entire company. Our managers have a key role to play in reminding everyone about the everyday importance of safety and in organizing training on safety rules and procedures. All employees across all sites can use safety risk mapping systems to help improve prevention.
  • Our stakeholders’ commitment. Safety is everyone's responsibility. It concerns both our employees and our partner companies, as they also play a major role in our operations. This is why safety criteria are a determining factor when we choose our partners, who are thereafter governed by strict specifications. In particular, we ensure that they follow our 12 Golden Rules and we carefully supervise all of their missions.

The Stop Card: giving every employee a way to take action

Launched in 2015, this worldwide system is available to everyone, including Total and partner company employees, and is represented by a card that gives its holder the authority to intervene at any time if an action or a situation appears to endanger other people, a facility or the environment. The intervention can be anything from asking a simple question to ensure that no risk is present to stopping work in progress. A discussion is then engaged with the people working and the supervisor to stop the hazardous action. If the problem can't be resolved right away, the work is stopped until the appropriate measures can be implemented.

Because the objective is to engage in a constructive conversation so that we can move forward together, no one has to worry about being disciplined for using the Stop Card, no matter what the situation.

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