Total operates a global network of 14,725* retail stations worldwide, of which more than 9,100 stations in Europe where the Group also has a network of AS24 stations specialized in the marketing of fuels to professional transporters. In France, the dense network includes almost 1,850 TOTALbranded service stations and 1,650 Elan service stations which are located mainly in rural areas. In October 2011, Total launched “Total access”, a new service station concept combining low prices with TOTAL brand fuel and service quality. By the end of 2012, 316 Total access stations had been opened out of the 600 planned for the end of 2013. The 121 Elf stations remaining at the end of 2012 will be converted into Total access service stations in 2013.

Total also distributes domestic fuel for heating, hot water production and professionnal motorization, as well as heavy fuels for industrial customers.

Total is among the leading companies in the specialty products market, in particular for lubricants, LPG, jet fuel, special fluids, bitumen, heavy fuels and marine fuels, with products marketed in approximately 150 countries.