The Shareholders' Club was launched in September 2000 and counted more than 15,000 members as of December 31, 2001. Shareholders must hold a minimum of 30 bearer shares or 1 registered share to join the Club. The purpose of the Club is to strengthen relations between TotalFinaElf and its shareholders by improving their knowledge of the company and multiplying opportunities for interaction.

Being a member of the Shareholders' Club means

Communicating with your company via a special toll-free number for Club members (0 800 300 948) with 24-hour per day, 7-day per week service.

Special tours of our industrial sites in Europe to gain a deeper understanding of TotalFinaElf's operations. The quarterly Shareholders' Club newsletter announces a variety of tours and special events sponsored by TotalFinaElf, including exhibitions, cultural events and sporting events.

The Shareholders' Club had 15 events to choose from in 2001, including a tour of the Jean Feger Centre Scientifique et Technique, the "Sunken Memory of Brunei" exhibition and a tour of the Porquerolles Botanical Conservatory. Nearly 1,000 members participated in 2001 events.

Being informed regularly: you will be able to follow company developments through financial documentation, the shareholders' newsletter, the individual shareholder's guide, Energies magazine and the Club newsletter.

Learning about the changing stock market environment. You can keep tabs on the TotalFinaElf share price on our www.totalfinaelf.com website. You can also receive stock market training in association with the Ecole de la Bourse, inside or outside Paris (Orléans, Aix en Provence, etc.).

Your Contacts at TotalFinaElf

If you are an individual shareholder:
• By phone:
Toll-free shareholder relations number (in France):

Service is provided
24 hours per day, 7 days per week.
Fax: (33) +1 47 44 20 14

• By mail:
Shareholder Relations Department TotalFinaElf
2, place de la Coupole-La Défense 6
92078 Paris La Défense Cedex
France

• On the Internet:
investorel@fr.psinet.com

If you are an analyst or institutional investor:
• In Paris:
Financial Communications Division
2, place de la Coupole-La Défense 6
92078 Paris La Défense Cedex, France
Tel: (33) +1 47 44 58 53
Fax: (33) +1 47 44 58 24

• In New York:
TotalFinaElf Services, Inc.
444 Madison Avenue, 42nd floor
New York, NY 10022-6903
Tel: (001) (212) 922-3030
Fax: (001) (212) 922-3074
E-mail: ir.nyc@totalfinaelf.com

Shareholder Base

At the end of 2001, an "identifiable bearer share" survey was conducted by Euroclear France to determine the composition of TotalFinaElf's individual and institutional shareholders. As of December 31, 2001, TotalFinaElf had more than 540,000 individual shareholders, compared with some 500,000 at the end of 1999.